Booking Terms & Conditions

Bookings
All prices quoted for travel products will be provided in writing and will be valid for no less than 14 days.
Deposit payments will be accepted to confirm bookings, however cancellation conditions apply to full quoted amount of confirmed booking.

Minimum Deposits required are detailed below:
Bamba Experience
Travel Passes: 30% minimum deposit required with full payment due 60 days before departure.
Adventure Trips : 30% minimum deposit required with full payment due 90 days before departure.
Independent, Self-Guided Trips & Tailor-Made Trips & Volontours: 30% minimum deposit required with full payment due 90 days before departure.
Peru Treks, Galapagos Islands : 50% minimum deposit required with full payment due 90 days before departure.
Moose Travel Network
All Products: 30% minimum deposit required with full payment due 60 days before departure.
The Dragon Trip
Tours: $500 minimum deposit required with full payment due 60 days before departure.
Tailor Made Packages:  50% minimum deposit required with full payment due 90 days before departure.

FX Currency used on Bookings
All V Travel Network product quotes will be provided in Australian Dollars (AUD) only.
Prices are calculated as per Specific Tour Operators advertised price and the current Australian exchange rate on the day quote is provided.

Cancellations
A minimum cancellation fee of 10% applies to all bookings  7 days after booking is confirmed.

All bookings will be subject to the Cancellation Terms as advertised by the Tour Operator travel has been booked with, or the Initial cancellation fee as detailed above, whichever is greater.
All bookings will be subject to all other booking conditions as advertised by the Tour Operator travel has been booked with.
Cancellations must be received in writing by V Travel Network Travel within the stated time frame and all agreed refund amounts due will be processed via V Travel Network Travel within 7 days of cancellation being confirmed.

Complaint Handling
Complaints received by V Travel Network in relation to the Product or Services will be acknowledged, in writing, within 24 hours of receiving the complaint. V Travel Network will aim to resolve the complaint within:
10 business days of receipt of the complaint if the travel is completed; or
24 hours of receipt of the complaint if the customer who has filed the complaint is still travelling.
To enable V Travel Network to resolve all complaints as quickly as possible, the agent/client submitting the complaint or notification of alleged incident must provide Us with all reasonable assistance in resolving any disputes with or complaints made by customers in relation to the Product.
V Travel Network will not be responsible for complaints and disputes caused by Travel consultants misdescribing the Product, except where that misdescription results from information provided by V Travel Network.

Medical Conditions and Special Requirements
The Client must notify the Company in writing during the process of booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the Client being refused travel.
Failure to notify the Company of any such condition that may result in the cancellation of a Package, will result in the complete loss of all fees paid for the package with no refunds. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy, physical or mental conditions. It is the Client’s responsibility to consult a licensed physician prior to booking.

Privacy & Data Protection
For us to process your booking we are required to obtain your personal information.

We may also be required to release your personal information to:
Service providers
Customs
Immigration authorities
Security and credit checking organisations
In some instances, we may be required to release your personal information to authorities outside of Australia that may not have the same level of protection as Australia.

Personal information may include:
Name
Date of birth
Address
Passport details
Visa details
Medical conditions
Phone and/or email
Emergency contact details
By making this booking, you consent for us to hold and release your personal information to third parties. You also consent to us using your personal details for marketing purposes.

All other client requirements and Booking Terms and conditions are as per the advertised conditions of the Tour Operator.